Shipping/Return & Refund/Privacy Policy
Shipping Policy:
We offer FREE Shipping on all orders within India. Orders will be delivered to you within 4-5 working days. Sunday or National Holidays we do not ship orders. We share tracking details of your order with you. Once an order has been shipped, it cannot be recalled. In the event of any query you are free to Call / Whatsapp / Msg on 7000791926 or email us on docairsolutions@gmail.com
Please note calling hours are 11am – 6pm Monday through Sunday. In case our phone lines are busy or we cannot pick up for any reason request you to send us a Whatsapp / Msg and we will respond to it as soon as possible. Please note that during peak holiday seasons, such as Diwali and New Year, delivery times for PAN India orders may be extended due to increased demand and courier delays. During this period we recommend placing orders early to ensure timely delivery.
Return & Refund Policy:
All of our products are thoroughly inspected and packed before they are shipped to ensure you receive the best possible product. Please inspect your order carefully when you receive it.
Due to the nature of our products, all sales are final. We value you as a customer and in the event of damage during shipping and you received a damaged product please contact us within 4 days of delivery of said Order. You need to simply share videos of the damaged product while opening the order from courier box either by Whatsapp or your Registered Email ID. Then we will verify that the product is actually damaged or cannot be used for its purpose and accordingly send you a free replacement of the damaged product. You do not need to pay anything for the replacement product.
You can connect with us on Call / Whatsapp / Msg on 7000791926 or email us on docairsolutions@gmail.com . Please note calling hours are 11am – 6pm Monday through Sunday. In case our phone lines are busy or we cannot pick up for any reason request you to send us a Whatsapp / Msg and we will respond to it as soon as possible and solve the problem.
Privacy Policy:
Doc Air Solutions respects your privacy and is committed to protecting our customers’ personal information. By accessing our website at www.docairsolutions.com (the “Website), you are accepting the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site. If you have any questions about the Doc Air Solutions Privacy Policy please contact us at docairsolutions@gmail.com .
Ownership of rights:
All rights, including copyright, in this website are owned by or licensed to “Doc Air Solutions”. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of “Doc Air Solutions” You may not modify, distribute or re-post something on this website for any purpose.
Intellectual Property Rights:
www.docairsolutions.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to www.docairsolutions.com without obtaining authorization from www.docairsolutions.com
User Account, Password, and Security:
If you use the Website, You shall be responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your password or account. You agree immediately to notify us of any unauthorized use of your password or account or any other breach of security, and ensure that you exit from your account at the end of each session. You agree that you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website. Also you confirm that the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects and before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item’s description. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website. We cannot and will not be liable for any loss or damage arising from your failure to comply with these terms of use.
Information Collected:
We collect and store any information that you enter on our Website or give us in any other way. While you can choose to not provide certain information, you may not be able to take full advantage of our service. We use the information that you provide for, among other uses, fulfilling orders, responding to requests, customizing products, improving our Website and services, and communicating with you. If you subscribe to Doc Air Solutions or make any other purchase through our company, we will ask you for your name, email address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. Telephone numbers and email addresses are used to contact you regarding your order. Doc Air Solutions will not sell, rent or share your personal information, including your email address.
If you create an account that includes a personal password, please make sure to safeguard your password and other personal information. You may be liable for unauthorized use of our Website, as well as have your private information used by others.
How we use your information:
We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information for, among other uses, fulfilling orders, responding to requests, customizing products, improving our Website and services, tracking emails, communicating with you and otherwise enhancing your usage of the Website. We may also use the information to provide a personalized shopping history and/or to notify you about new services, special promotions, or offers.
In order to maintain and operate this Website and various features, certain trusted third party vendors may be permitted to access your information. These third parties can include a Website host, credit card processing companies and order fulfillment centers. We reserve the right to disclose information if it is necessary to protect our rights or the rights of others, for fraud prevention, credit risk reduction, or to prevent harm to people/property. We also may aggregate non-personally identifying information to use in improving the Website and business.
How we protect your information:
In order to help protect and keep confidential any information that we receive from you, we follow reasonable technical and management policies. If you have any questions about security on our website, you can send us an email at docairsolutions@gmail.com .
Amendment to Policy:
We reserve the right to change our Privacy Policy at any time and without forewarning. We will post any revised Privacy Policy on this page so that you will be able to determine how your information is gathered and used. Your continued use of this Website indicates your assent to the Privacy Policy as posted.